OUR SERVICES
Operate
Global Healthcare Facility Operations & Lifecycle Services
Infra.Health’s Operate vertical provides comprehensive post-construction services, ensuring hospitals remain efficient, compliant, sustainable, and patient-centric throughout their lifecycle. We combine property expertise, facility management, technical O&M, and HR solutions under one umbrella.
Property Management
Specialised property management solutions tailored for healthcare real estate assets.
Scope of Work:
- Day-to-day operations of hospital campuses, medical towers, and ancillary facilities
- Lease administration, vendor management, utility billing, and asset reporting
- Compliance with zoning, healthcare-specific regulations, safety codes, and statutory frameworks
- Energy management, space utilisation, and cost-optimisation strategies
Deliverables & Benefits:
- Maximised asset value with reduced lifecycle costs
- Transparent reporting for investors, developers, and healthcare operators
- Strong compliance, ensuring risk-free operations
- Strategic asset planning aligned with long-term healthcare needs
Integrated Facility Management (IFM)
End-to-end facility operations covering hard and soft services, enabled by technology platforms for efficiency.
Scope of Work:
- Soft Services: Housekeeping, sanitation, laundry, catering, biomedical waste management, patient transport, hospitality
- Hard Services: Preventive and corrective maintenance of MEPF systems, HVAC, electrical, water, plumbing, fire safety, MGPS, and medical utilities
- Digital Integration: CAFM, CMMS, and IoT-driven monitoring dashboards for predictive performance
- Accreditation support for NABH, JCI, ISO through compliance-driven audits
Deliverables & Benefits:
- World-class patient experience through hospitality-driven services
- Improved equipment uptime and hospital system reliability
- Cost efficiency through SLA/KPI-based delivery models
- Transparent facility performance data for administrators and promoters
Operations & Maintenance (O&M)
Hospitals run 24/7/365. Infra.Health ensures continuous performance of hospital infrastructure and critical systems through structured O&M programs.
Scope of Work:
- Preventive, predictive, and corrective maintenance protocols
- Asset lifecycle management for medical equipment, HVAC plants, DG sets, electrical systems, lifts, and plumbing networks
- Energy efficiency programs: audits, optimisation, and green operations strategy
- Rapid-response teams for emergency breakdowns in critical zones (ICUs, OTs, labs, emergency departments)
Deliverables & Benefits:
- Maximum uptime for critical medical services
- Optimised asset lifecycle and reduced operating costs
- Improved NABH/JCI compliance through documented O&M systems
- Peace of mind for operators with 24/7 emergency readiness
HR Support Services
People are the backbone of hospitals. Infra.Health provides comprehensive HR solutions, ensuring hospitals have the right workforce at the right time.
Scope of Work:
- Recruitment & Staffing: Doctors, nurses, paramedics, and administrative staff
- Workforce Outsourcing: Security, housekeeping, patient attendants, transport staff
- HR Systems & Policies: SOPs, job descriptions, organisational hierarchies, and performance management frameworks
- Training & Development: Induction programs, patient-care protocols, safety and infection-control training, continuous skill development
- Compliance & Payroll: PF, ESIC, labour law adherence, payroll management, and workforce rationalisation
Deliverables & Benefits:
- Access to trained healthcare manpower pools
- HR compliance with reduced legal and operational risks
- Improved patient outcomes via skilled and motivated staff
- Cost-efficient staffing models, reducing non-core HR burdens on hospital leadership
Why Choose Infra.Health Operate?
Healthcare-Only Focus
Unlike generic FM/O&M companies, we manage only hospitals and healthcare facilities.
International Compliance
Every service aligned with NABH, JCI, ISO, OSHA, NFPA, HTM standards.
Technology-Driven
IoT, CMMS, CAFM, and AI-enabled predictive analytics for smarter operations.
Single-Window Partner
Property, facility, systems, and HR under one umbrella.
Patient-Centric Approach
Services benchmarked for safety, hygiene, and patient comfort.
Sustainability Aligned
ESG-compliant operations supporting carbon neutrality, energy conservation, and green healthcare initiatives.